This module covers the outcomes required in installing and 
configuring desktop and workstation computer systems. It consists of 
competencies to assemble computer hardware, install operating systems and 
drivers for peripherals/devices, install application software, and conduct testing 
and documentation.

Contact Center Services NCII  Consist of competencies that the person must achieve to interact with customers to provide information about products and services. It also covers handling of customer’s complaints, inbound customers service, order taking and inquiry response handling, and outbound telemarketing